The unlocking services provided by HSUnlockCodes is automated and provides a very convenient way to move an H&S Tuner to a new vehicle without having to wait. However, there are still some common oversights and mistakes that can occur when going through the process. If this happens, please open a new support ticket or email email@example.com and we will do everything we can to get you sorted.
Here are the most common scenarios:
An obvious mistake, but so easy to make!
2) Wrong Vehicle Type
You chose the vehicle you are trying to install the tuner on (new) instead of the vehicle it came off of (old). For example, if you removed the tuner from your old Ford to use on your new Dodge, then you need to ensure you select "Ford" from the order options when you go through the https://www.hsunlockcodes.com/vin-unlock process (not Dodge).
3) Exited out of the Root Code Menu
You generated a root code (Menu --> Hold button until beep) but then exited out of that menu before getting the unlock code. Each time you enter that menu, you get a different root code and any unlock code you got would now be invalid.
4) Tuner Didn't Reset
You entered the correct unlock code, but the unit didn't reset or you didn't chose the "clean unit" option that is sometimes presented. This is required to make the unlock process "take". If the unit reboots without unlocking or you exit out of the root code menu (see above), then the unlock will not work any more.
5) Tuner Isn't Supported
Our system software supports VIN unlocking for H&S Performance Mini Maxx, XRT Pro, and Black Maxx devices. Older devices such as the original XRT Xtreme Race Tuner are not supported.
Again, if you think any of these scenarios applies to you, please don't hesitate to contact our support!